1. Our commitment to you
Octa Markets LTD is incorporated in the Autonomous Island of Mwali, Comoros Union, with Business Identification Number HY00623410. It has obtained an International Brokerage and Clearing House licence number T2023320, and is regulated by the Mwali International Services Authority (hereinafter referred to as the ‘Company’). We understand the importance of maintaining the confidentiality and privacy of the personal information that we hold about our clients and other third parties. This Privacy Policy outlines how we store, manage, and protect the personal information you provide. By visiting our website and using our services, you are implying your agreement to this Policy. This Policy will be periodically reviewed to ensure it remains appropriate in response to changes in operations, practices, and applicable laws. All information stored will be managed in accordance with the most recent Policy update.
2. Collection and processing of personal information
We collect, store, process, and use the following data:
- information that you provide by filling out forms on our website, including when registering to open an account, using our website, subscribing to our services, or posting material
- records of our correspondence if you contact us or respond to surveys
- details of any orders or transactions (past or otherwise) that you have carried out through our website
- details of your visits to our website including but not limited to traffic data, location data, weblogs, and other communication data, whether required for our own purposes or is requested by resources that you access
- information about your computer, including IP address, operating system, and browser type, is collected for system administration and for reporting aggregate information to our advertisers. This data does not identify any individual
- personal information contained in various documents or their copies, including passports, identity cards, driver's licences, proofs of address (such as utility bills), proofs of income (such as payslips or tax returns), credit checks, proofs of wealth, tax identification numbers, bank account statements, and e-wallet and credit card details
- your name, username, or other identifiers, title, date, place of birth, gender, country of residence, and citizenship
- contact information including billing addresses, delivery addresses, email addresses, and telephone numbers.
3.How we use cookies
When you use our website, we use cookies to distinguish you from other users of our website. This helps us provide you with a more relevant and effective experience while browsing our site, personalise the experience according to your preferences, and improve the site generally.
4. How we use the data
We use stored user data in the following ways:
- to ensure that the content on our website is presented to you in the most effective manner
- to provide you with products and services that you request from us, or when you have consented to be contacted about products and services that we feel may be of interest to you
- to manage the products and services provided to you
- to keep you updated as a client in relation to changes to our services and relevant matters
- to carry out our obligations arising from any contracts between you and us.
We may also use your data or permit selected third parties to use your data to provide you with information about goods and services that may be of interest to you, and we or the aforementioned parties may contact you about them by email.
5. Who we disclose the information to
Depending on the products and services concerned and the relevant restrictions on sensitive data, personal information may be disclosed to:
- potential successors in title to our business
- third party consultants, contractors, or other service providers who may access your personal information when providing services (including but not limited to IT support services) to us
- any organisation or person acting on your behalf to whom you request us to provide information, including your financial advisor, broker, solicitor, or accountant
- third parties when it is necessary to process a transaction or provide services you have requested
- a trade repository or similar
- our entities that are part of the same group of Octa
- banks (when they request additional information following payments that you have made)
- credit providers, courts, tribunals, and regulatory authorities in response to legal and regulatory requests or to other government agencies, as agreed or authorised by law
- auditors, contractors, or other advisers auditing, assisting with or advising on any of our business purposes in any jurisdiction where we operate
- other unmentioned parties at your request or with your consent
- as requested by law or if we receive a formal request.
6. Rights in relation to your personal information
You also have the right to obtain a copy of your personal data that we store and to advise us of any perceived inaccuracy. To make a request, please write to us, verifying your identity and specifying what information you require. We may charge an administrative fee to cover the cost of verifying the application and locating, retrieving, reviewing, and copying any material requested.
We retain personal data for a period of 7 years unless otherwise required by applicable law or regulatory obligations. After this period, the data will be securely deleted or anonymised unless we have a lawful basis for retaining it longer.
7. Safeguard measures
We hold personal information in a combination of secure computer storage facilities and paper-based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.
We limit access to information only to those relevant employees or partners who need to know the information in order to enable our services. We do not hold or store your credit or debit card data. We have procedures in place regarding how to safeguard and use your information, for example, by requesting our affiliates and employees to maintain the confidentiality of your information.
We will not keep your personal information for any longer than is required. In many cases, information must be kept for considerable periods of time. However, when we consider that information is no longer needed, we will remove any details that will identify you, or we will securely destroy the records.
While we take all reasonable measures to safeguard our clients' personal information, we cannot guarantee the security or integrity of any personal data transferred from or to you via the Internet.
8. Your consent
By submitting any personal information (including, without limitation, your account details) to us, you consent to the use of information as set out in this Policy. We reserve the right to amend or modify this Privacy Policy, and if we do so, we will post the changes on our site. It is your responsibility to check the Privacy Policy when you submit information to us. Your use of our site signifies that you agree to any such changes.
9. Personal information and other sites
We are not responsible for the privacy policies and practices of other sites even if you accessed a third-party website using links from our site. We recommend that you check the policy of each website you visit and contact the owner or operator of such site if you have any concerns or questions.
10. Amendments
We may change this Policy at any time and at our discretion. We recommend that you read this Policy from time to time to ensure you always have the latest information regarding how your personal data is processed.
11. How to contact us
If you have any questions regarding this Policy, wish to access or change your information, or have a complaint or question about security on our site, you may email us at the address displayed on our site.
It's essential that the personal information we have about you remains up to date and correct. Please notify us of any changes to your personal data.